Overview
IT Support is a published Page page in the SYSNOW portal. Use this page to access the functionality provided by the associated application/module. The exact actions and access rules depend on the active module and your assigned permissions.
How to use this page
- Open the live page using the link below.
- Review the available sections, fields, and actions before entering information.
- Complete required fields and check values for accuracy.
- Save or submit the form, then verify the resulting record or confirmation message.
- If an action is unavailable, contact an administrator to review your role and module permissions.
Fields and controls
Field definitions for dynamically rendered forms cannot always be read from WordPress page content. The table below documents form controls that are explicitly present in the saved page markup. If no fields are listed, the form is generated by the module at runtime; use the linked live form and the module-specific table references in this Knowledge Center.
| Field | Type | Requirement | Significance / usage |
|---|---|---|---|
Reporter Name reporter_name |
input | Required | Primary display name used to identify this item in lists and searches. |
Reporter Email reporter_email |
Required | Email address used for contact, notifications, or account identification. | |
Company company |
input | Optional / not marked required | Application data attribute used by this module. Confirm its exact business meaning with the form or module owner before changing values. |
Category category |
choice list | Optional / not marked required | Classification used to group, filter, and report on related records. |
Priority priority |
choice list | Optional / not marked required | Urgency or business importance used to help order work. |
Phone phone |
input | Optional / not marked required | Telephone contact value used to reach the related person or team. |
Short Description short_description |
input | Required | Detailed explanation of the item, its purpose, or the issue being recorded. |
Description description |
long text | Optional / not marked required | Detailed explanation of the item, its purpose, or the issue being recorded. |
Access and permissions
Available actions depend on the logged-in user role and the permissions enforced by the owning SYSNOW module. Administrators should verify access rules before granting users create, edit, delete, or configuration capabilities.